Contact Centres - Sector Profile
London's Contact Centre cluster is comprised of more than 40 centres, with almost 3,500 employees, approximately 15 telecommunications providers and several independent consultants.
Ten Largest Contact Centres in London
Company |
Function |
|---|---|
| Stream | Customer Service |
| Teletech Holdings | Customer Service |
| TD Canada Trust | Telecollections, Branch Support, Telephone Banking |
| CitiCards, Citibank Canada | Customer Service |
| Bell Canada | Customer Care, Telesales |
| Sykes Canada | Home Assistance,Telesales, Roadside Assistance, Biz Support |
| Alliance iCommunications | Telesales, Customer Service, Technical Support |
| Market Strategies | Surveying, Market Research |
| The Operations Centre | Surveying, Market Research |
| Bradford Group | Sales and Customer Service |
The sector also benefits from an advisory council:
The London Contact Centre Association
The London Contact Centre Association of Greater London networks industry information
for call centre businesses in London and those considering locating in London.
The LCCA promotes business growth in the call centre sector, facilitates access
to resources and supports educational programs for the development of call
centre management skills.
This council has a strong industry representation and an active Executive/Board that is closely attuned to trends and issues that are affecting the respective local sector.
